可送达的地区

因为国际物流也受到了疫情影响,导致部分国家不一定能寄送,以及运送时间延长的情形,若你不确定你所在地区是否能送达,欢迎随时询问我们!造成不便的地方还请见谅,祝福大家一切平安。

我们在以下地区提供送货服务:

台湾、香港、澳门、新加坡、巴林、不丹、文莱、柬埔寨、关岛、印度、印度尼西亚、伊朗、以色列、日本、约旦、科威特、韩国、寮国、马来西亚、阿曼、巴基斯坦、菲律宾、卡塔尔、沙特阿拉伯、斯里兰卡、泰国、土耳其、阿拉伯联合酋长国、越南、加拿大、英国、美国、夏威夷、根西、法国、德国、亚美尼亚、奥地利、阿塞拜疆、白俄罗斯、比利时、保加利亚、塞普勒斯、捷克、丹麦、爱沙尼亚、芬兰、乔治亚、希腊、匈牙利、爱尔兰、意大利、哈萨克斯坦、拉脱维亚、立陶宛、卢森堡、马耳他、摩尔多瓦、荷兰、挪威、波兰、葡萄牙、罗马尼亚、俄罗斯、斯洛伐克、斯洛文尼亚、西班牙、瑞士、瑞典、乌克兰、乌兹别克、澳大利亚、斐济、新西兰、巴布亚新几内亚、所罗门群岛、阿根廷、玻利维亚、巴西、智利、哥伦比亚、哥斯达黎加、厄瓜多、萨尔瓦多、洪都拉斯、牙买加、墨西哥、巴拿马、巴拉圭、秘鲁、波多黎各、乌拉圭、委内瑞拉、科特迪瓦、埃及、加纳、肯尼亚、马达加斯加、毛里求斯、尼日利亚、南非、坦桑尼亚多哥、埃塞俄比亚。

若因为收件地址不正确而导致无法送达,Mike Frederiqo 与物流公司概不负责。

请注意,商品无法配送到邮政信箱、转运商,或是包裹承揽服务公司。

运送方式

台湾及港澳地区由宅急便或顺丰快递运送。

世界其他地区由国际快捷EMS运送。

Delivery times

All goods are shipped from Taiwan.

Order processing and shipment is Monday to Friday.( Does not include Taiwan’s national holiday)

 

Delivery toTaiwan: about 2 to 3 working days*

Delivery to Hong Kong, Macau:about 3 to 4 working days*

Express delivery to the rest of the world:about 4-16 working days*

* As from the date on which Mike Frederiqo hands over the parcel to the carrier. And does not include Saturday,Sunday and clear customs time.

 

Please note that in the event of a holiday , the processing and delivery of orders may be delayed.

In the event of a delay in delivery which is more than seven working days after the delivery date indicated at the time of the order, the Customer may request the cancellation of the sales contract and receive a full refund.

If you encounter delayed delivery, please email  jasmine@mikefrederiqo.Asia let us know ,we will deal with it for you as soon as possible.

运费说明

全球统一,消费满USD200,免运费。

未满USD200,运费如下:

-亚洲区USD10。

-其他地区USD15。

结账时显示的订单总计金额不包含关税各国海关税法不同,若有课征关税及加值税,将由买方支付。

根据目的地国家/地区的适用法律,部分银行可能会针对国际配送订单收取小额交易手续费,由买方承担。

付款方式

在线刷卡,PayPal、银联及各家银行 VISA、MASTER 及 JCB 信用卡皆可使用。

贩卖通路有哪些?

官方网站:唯一指定在线销售通路,全球独家。

实体通路:持续计划中,最新消息都会同步在官网FBIG 上公布。

How to return?

Consumption on the official website have a 7 days trial period,including weekends and hoilday.

7 days trial period calculation method: the first day after the delivery of goods.

If you would like to return or replace the product, please submit it within 7 days.It cannot be processed after seven days.

Return and exchange service can only be used once within 7 days trial period.

 

Return and exchange rules:

|Product is defective and needs to be returned or exchanged|

If the product does not match the item you ordered, shortage or defective, please contact us by e-mail contact@mikefrederiqo.asia tell us

1.Order number

2.Which product , what problem is or defect status, please attach a photo

3.Name

4.E-mail

and the goods and all packaging, accessories, gifts and shipping list into the original packaging cartons, we will tell you how to return the goods, this shipping will be paid by us.

After checking to confirm that the product is correct, it can be returned or exchanged

It cannot be processed after seven days. 7 days trial period calculation method: the first day after the delivery of goods.

If there are not enough items to exchange,we will refund the full amount included shipping paid. Taiwanese consumers will return the money to the original card bank; overseas consumers will refund to your PAYPAL account.

Return procedure sits approximateto 7-10 working days. Each credit card company has a different processing process and may require an additional 2-10 working days to be deposited back into the original account, with a detailed time suggested asking the card-opening company for details.

No defects but need return or exchange

Example: Mismatched sizes.

Please contact us by e-mail jasmine@mikefrederiqo.Asia tell us

1.Order number

2.Product name to be returned or exchanged

3.Reasons for return or exchange

4.Name

5.E-mail

and the goods and all packaging, accessories, gifts and shipping list into the original packaging cartons, we will tell you how to return the goods, freight for round trip double trip is at your own expense.after checking to confirm that the product is correct, it can be returned or exchanged

It cannot be processed after seven days. 7 days trial period calculation method: the first day after the delivery of goods.

If there are not enough items to exchange,we will refund the full amount included shipping paid. Taiwanese consumers will return the money to the original card bank; overseas consumers will refund to your PAYPAL account.

Refunds will be made only for the amount of the product and will not be refunded for shipping costs paid at the time of order.

Return procedure sits approximateto 7-10 working days. Each credit card company has a different processing process and may require an additional 2-10 working days to be deposited back into the original account, with a detailed time suggested asking the card-opening company for details.

Please note

1.Products returned or exchanged must remain in their original condition and intact, without affecting new products that are resold. Packaging, accessories, gifts and packing list are complete, internal and external packaging, tag, trademark integrity uncut, no stains, no cleaning, no modification, no odor; If the goods originally have special packaging also need to be returned together.

2.Please use the original carton to properly store the products you want to return or exchange. If the original carton is lost, you can use another carton.

3.If the amount after the return does not reach the free shipping full amount,you will need to pay the shipping cost of the order, so the refund of your money will be the amount after deducting the shipping cost.

The following factors will not accept returns or exchanges

1.Without affecting your inspection of the goods, the packaging of the goods be destroyed, the tag or label removed.

2.Over 7 days trial period.including weekends and hoilday. 7 days trial period calculation method: the first day after the delivery of goods.

3.Underwear and accessories, such as socks, underwear, earrings, etc.

If the above mentioned conditions are not met, the application for return or exchange will not be accepted.

Please note to avoid affecting your right to return or exchange.

 

是否能更改/取消订单?

确认订购后将无法更改订单。

但只要你订购的商品尚未离开我们的运输仓库,可以随时取消订单再重新订购你需要的正确商品。

若想取消订单,请将你的订单编号,透过电子邮件 jasmine@mikefrederiqo.Asia 告诉我们,从成功取消订单开始,退款流程通常需要 7-10 个工作天。

每间信用卡公司的处理流程不同,可能还需要额外 2-10 个工作天款项才会存回原账户,详细时间建议向开卡公司询问细节。

取消订单时的退款会连同运费一并退还。

是否能更改收件地址?

只要你订购的商品尚未离开我们的运输仓库,可以随时更改收货地址。

若有需要更新收件地址,请将你的订单编号以及正确或新的收件地址,透过电子邮件 contact@mikefrederiqo.asia 告诉我们,将尽速为你更新。

如有其他疑问,请通过电子邮件发送至 contact@mikefrederiqo.asia

我们将会尽速与你联系。

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