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Areas of delivery

Because international logistics is also affected by COVID-19, some countries may not be able to send it and the delivery time is extended. If you are not sure whether your area can be delivered, please feel free to ask us! Please forgive me for any inconvenience, and wish you all the best!

Delivery is available in the following countries:

Taiwan, Hong Kong, Macao, Singapore, Bahrain, Bhutan, Brunei, Cambodia, Guam, India, Indonesia, Iran, Israel, Japan, Jordan, Kuwait, South Korea, Laos, Malaysia, Oman, Pakistan, Philippines, Qatar, Saudi Arabia, Sri Lanka, Thailand, Turkey, United Arab Emirates, Vietnam, Canada, United Kingdom, United States, Guernsey, France, Germany, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bulgaria, Czech Republic , Denmark, Estonia, Finland, Georgia, Greece, Hungary, Ireland, Italy, Kazakhstan, Latvia, Lithuania, Luxembourg, malta, Moldova, Netherlands, Norway, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Spain, Switzerland, Sweden, Ukraine, Uzbekistan, Australia, Fiji, New Zealand, Papua New Guinea, Solomon Islands, Argentina, Bolivia, Brazil, Chile, Colombia, Costa Rica, Ecuador, El Salvador, Honduras, Jamaica, Mexico, Panama, Paraguay, Peru, Puerto Rico, Uruguay, Venezuela, Ivory Coast, Egypt, Ghana, Kenya, Madagascar, Mauritius, Nigeria, South Africa, Tanzania, Ethiopia.

Mike Frederiqo or the carrier cannot be held responsible in the event of the inability to deliver due to an inaccurate delivery address.

Please note that the use of post office boxes is prohibited, nor can it be delivered to a transshipment and parcel contract service company.

Delivery services

For deliveries in Taiwan,Hong Kong and Macau shipments will be made via Takkyubin or SF-EXPRESS.

For rest of world deliveries, shipments will be made via International Express Mail Service(EMS).

Delivery times

All goods are shipped from Taiwan.

Order processing and shipment is Monday to Friday.( Does not include Taiwan’s national holiday)

 

Delivery toTaiwan: about 2 to 3 working days*

Delivery to Hong Kong, Macau:about 3 to 4 working days*

Express delivery to the rest of the world:about 4-16 working days*

* As from the date on which Mike Frederiqo hands over the parcel to the carrier. And does not include Saturday,Sunday and clear customs time.

 

Please note that in the event of a holiday , the processing and delivery of orders may be delayed.

In the event of a delay in delivery which is more than seven working days after the delivery date indicated at the time of the order, the Customer may request the cancellation of the sales contract and receive a full refund.

If you encounter delayed delivery, please email contact @mikefrederiqo.asia let us know ,we will deal with it for you as soon as possible.

Delivery charges

Global unity, consumption full of US$200, free shipping.

Less than free shipping threshold the delivery costs determined as follows:

Delivery in Asia: USD10

Delivery Outside Asia:USD15

The total amount of orders displayed at checkout does not include customs duties, which vary from country to country, and if there is a duty and value-added taxes,the buyer will to pay for it.

Subject to applicable law in the destination country, some banks may charge a small transaction fee for international delivery orders at the buyer’s expense.

Payment method

Pay online.

PayPal,UnionPay and all banks VISA, MASTER and JCB credit cards are available.

Where can I buy?

Official website::The only designated online sales channel, the world exclusive.

Physical Channels:In the plan.The latest news will be published simultaneously on the official website and FBIG.

 

 

How to return?

Consumption on the official website have a 7 days trial period,including weekends and hoilday.

7 days trial period calculation method: the first day after the delivery of goods.

If you would like to return or replace the product, please submit it within 7 days.It cannot be processed after seven days.

Return and exchange service can only be used once within 7 days trial period.

 

Return and exchange rules:

|Product is defective and needs to be returned or exchanged|

If the product does not match the item you ordered, shortage or defective, please contact us by e-mail contact@mikefrederiqo.asia tell us

1.Order number

2.Which product , what problem is or defect status, please attach a photo

3.Name

4.E-mail

and the goods and all packaging, accessories, gifts and shipping list into the original packaging cartons, we will tell you how to return the goods, this shipping will be paid by us.

After checking to confirm that the product is correct, it can be returned or exchanged

It cannot be processed after seven days. 7 days trial period calculation method: the first day after the delivery of goods.

If there are not enough items to exchange,we will refund the full amount included shipping paid.

Return procedure sits approximateto 7-10 working days. Each credit card company has a different processing process and may require an additional 2-10 working days to be deposited back into the original account, with a detailed time suggested asking the card-opening company for details.

No defects but need return or exchange

Example: Mismatched sizes.

Please contact us by e-mail contact@mikefrederiqo.asia tell us

1.Order number

2.Product name to be returned or exchanged

3.Reasons for return or exchange

4.Name

5.E-mail

and the goods and all packaging, accessories, gifts and shipping list into the original packaging cartons, we will tell you how to return the goods, freight for round trip double trip is at your own expense.after checking to confirm that the product is correct, it can be returned or exchanged

It cannot be processed after seven days. 7 days trial period calculation method: the first day after the delivery of goods.

If there are not enough items to exchange,we will refund the full amount included shipping paid.

Refunds will be made only for the amount of the product and will not be refunded for shipping costs paid at the time of order.

Return procedure sits approximateto 7-10 working days. Each credit card company has a different processing process and may require an additional 2-10 working days to be deposited back into the original account, with a detailed time suggested asking the card-opening company for details.

Please note

1.Products returned or exchanged must remain in their original condition and intact, without affecting new products that are resold. Packaging, accessories, gifts and packing list are complete, internal and external packaging, tag, trademark integrity uncut, no stains, no cleaning, no modification, no odor; If the goods originally have special packaging also need to be returned together.

2.Please use the original carton to properly store the products you want to return or exchange. If the original carton is lost, you can use another carton.

3.If the amount after the return does not reach the free shipping full amount,you will need to pay the shipping cost of the order, so the refund of your money will be the amount after deducting the shipping cost.

The following factors will not accept returns or exchanges

1.Without affecting your inspection of the goods, the packaging of the goods be destroyed, the tag or label removed.

2.Over 7 days trial period.including weekends and hoilday. 7 days trial period calculation method: the first day after the delivery of goods.

3.Underwear and accessories, such as socks, underwear, earrings, etc.

If the above mentioned conditions are not met, the application for return or exchange will not be accepted.

Please note to avoid affecting your right to return or exchange.

 

Can I change / cancel the order?

You will not be able to change your order after you have confirmed your order.
However, as long as your order has not left our shipping warehouse, you can cancel your order at any time and re-order the correct item you need.

To cancel your order, please tell us via email contact@mikefrederiqo.asia
The refund process typically takes 7-10 working days from the time the order is successfully cancelled.
Each credit card company has a different processing process and may require an additional 2-10 working days to be deposited back into the original account, with a detailed time suggested asking the card-opening company for details.

Refunds for cancellation of the order will be refunded together with shipping charges.

Can I change my collection address?

You can change your shipping address at any time as long as your order has not left our shipping warehouse.

If you need to update your receiving address, please email us at contact@mikefrederiqo.asia with your order number and correct or new receiving address. We will update you as soon as possible.

For any other questions, please contact us by e-mail contact@mikefrederiqo.asia

we will contact you as soon as possible.

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